Privacy Policy

Who we are

This website (“we”, “our”, “the site”) is a small, independently managed project operated under the name GWO Coffee by one individual based in the Netherlands.
We take your privacy seriously and collect only the personal data needed to process your orders, manage your account, or send you updates if you’ve chosen to subscribe.

If you have any questions about this Privacy Policy or your personal data, you can contact us at: admin@gwo.coffee

What data we collect

We collect information only when necessary to provide our services, such as:

Technical information: anonymized usage data like your IP address, browser type, and pages visited, to help us improve the site’s performance and security.

Account and order details: name, email address, shipping and billing addresses, and payment details (processed securely by our payment provider – we never store full card data).

Email subscriptions: if you sign up for updates, we store your email address to send you newsletters about new coffees, restocks, or similar updates.

How we use your data

We use the information we collect to:

• Process and deliver your orders.
• Communicate with you about your purchase or account.
• Send email updates (only if you have subscribed).
• Improve our website and user experience.

We never sell or share your data with unrelated third parties.

Legal basis for processing

Under GDPR, we process your personal data on the following bases:

• Contractual necessity – to fulfill your orders and deliver products.
• Consent – when you subscribe to newsletters or marketing emails.
• Legitimate interest – to maintain the security and performance of our website.

You may withdraw consent or request deletion of your data at any time.

How long we keep your data

We keep order information for accounting and legal reasons for as long as required by law.
Subscription and marketing data are kept until you unsubscribe or request deletion.

Who we share your data with

We share information only with trusted partners essential to our operations, such as:

• Payment processors (e.g., WooPayments, PayPal)
• Shipping and logistics providers (for delivering your order)
• Email services (for opt-in newsletters, e.g., MailPoet)

These partners comply with GDPR and handle your data securely.

Cookies

We use cookies to make the site work properly and improve your experience (e.g., remembering what’s in your cart).
You can manage or disable cookies in your browser settings.

Your rights

If you are located in the EU, EEA, or UK, you have the right to:

• Access the data we hold about you
• Request correction or deletion
• Withdraw consent for marketing
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at admin@gwo.coffee

Changes to this policy

We may update this Privacy Policy occasionally to reflect site improvements or legal requirements.