Refund policy

I want you to be happy with your order. Because this is a small, individually managed project, all orders are prepared and packed with care - but if something isn't right, I'll do my best to make it right.

Returns

We currently do not accept returns on coffee or other perishable goods once opened or used, for health and safety reasons. If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery with your order number and a short description (and photo, if possible).

We'll review your message and offer a replacement or refund where appropriate.

Refunds

If approved, refunds will be processed to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Lost or delayed orders

If your order doesn't arrive within the expected timeframe, please contact us. We'll check with the shipping provider and, where appropriate, offer a replacement or refund once the issue is confirmed.

Order cancellations

Orders can only be cancelled before the coffee has been roasted. Once roasting has begun, cancellation or changes are no longer possible, as each batch is prepared specifically for your order.

If you need to cancel, please email us as soon as possible - ideally within a few hours of placing your order.

EU consumers

If you are an EU customer, you have the right to withdraw from most online purchases within 14 days of delivery - but this does not apply to perishable or customized goods such as freshly roasted coffee beans. We still encourage you to reach out if you're unhappy; we'll always try to find a fair solution.

Contact

For any refund, return, or cancellation questions, please email us at hello@gwo.coffee We're a small operation and handle every message personally.